Went to the store located in Hamilton to look at a few items that I would need for my wedding 10 months from now. My girlfriend and I were looking at the wine bottle stoppers and asked how much one of them was because it did not have a price. He said they are usually $2.99 each but because they were a returned order and he had them in stock he cou ld give them to me for $2.50. So I purchased them. When I returned home I thought the amount that was charged to my credit card was too much, so I figured it out and it was too much. I emailed him and he told me that he said he could sell them to me for $2.99 not $2.50. It's funny how my friend and I heard $2.50 each. If I knew they were $2.99 I would have waited closer to the wedding, considering I don't have a job right now. It will be his loss because I need more stuff for my wedding and I will be shopping elsewhere. For me, this was very poor customer service Working in the service industry for over 20 years, An unhappy customer is not a good thing for a business.My warning to all is there is no itemized bill so therefore check to make sure all the prices are what has been agreed upon.

Management response:

When you came to the store you had told me that you had been on the website and had copies in your hand of the items you where looking for, I told you that I can give you $1.00 off he bottle stopper you had the print out in your hand of the stopper. The regular price of the product you were looking for is $3.99 and with the $1.00 off it comes to $2.99. Then when you were asked how many people where attending I said 250 and you corrected me and said that 50 people were attending. I offered to REFUND the stoppers but you refused because we were the cheapest price without the $1.00 off regular price. I also told you that the special price was for the ones in stock and I only had 48, you told me that was fine. When you left the store I received an email (which is not shown) threatening I have to do certain things or else. The FULL REFUND is available on any of our products if you are not happy with your purchase.

Went to the store located in Hamilton to look at a few items that I would need for my wedding 10 months from now. My girlfriend and I were looking at the wine bottle stoppers and asked how much one of them was because it did not have a price. He said they are usually $2.99 each but because they were a returned order and he had them in stock he cou ld give them to me for $2.50. So I purchased them. When I returned home I thought the amount that was charged to my credit card was too much, so I figured it out and it was too much. I emailed him and he told me that he said he could sell them to me for $2.99 not $2.50. It's funny how my friend and I heard $2.50 each. If I knew they were $2.99 I would have waited closer to the wedding, considering I don't have a job right now. It will be his loss because I need more stuff for my wedding and I will be shopping elsewhere. For me, this was very poor customer service Working in the service industry for over 20 years, An unhappy customer is not a good thing for a business.My warning to all is there is no itemized bill so therefore check to make sure all the prices are what has been agreed upon.

Management response:

When you came to the store you had told me that you had been on the website and had copies in your hand of the items you where looking for, I told you that I can give you $1.00 off he bottle stopper you had the print out in your hand of the stopper. The regular price of the product you were looking for is $3.99 and with the $1.00 off it comes to $2.99. Then when you were asked how many people where attending I said 250 and you corrected me and said that 50 people were attending. I offered to REFUND the stoppers but you refused because we were the cheapest price without the $1.00 off regular price. I also told you that the special price was for the ones in stock and I only had 48, you told me that was fine. When you left the store I received an email (which is not shown) threatening I have to do certain things or else. The FULL REFUND is available on any of our products if you are not happy with your purchase.