"On july 29,2012, I have made a purchase. But I have never received a shipping confirmation date. Many times I have sent an email, I got an automated response. And if I called, I got a voice mail. Customer service is pathetic. After 4 weeks of waiting for my order, I finally reached Gary. Which he was very unpleasant, therefore I cancelled my order. Even at that, they never had the decency to send me a confirmation transaction of the credit. Till today, I am still awaiting service and response. This is the worst company to order from.” Management response:  The purchase of personalized favours along with non personalized favours production time for the personalized favour was 8 to 12 business days. We received one email with a response that Fashioncraft had short shipped 10 out of 40 lollipops. They express shipped the items to us and item was ready to ship on Aug 20th. We had sent a special email to the customer and our staff received a call with customer cursing at us. Ms Pina Di stef repeatedly cursed at our staff. Management pulled the package and issued a refund as per the customer request. A refund is done instantly and there is no refund number that can be given due to banks all use different numbers (paypal issued a email which customer says never received). The shipment was to arrive Aug 23/12 and event date was Sept. 8. Please when calling our customer service number if you get voice mail and calls will be returned between 10 and 5 Monday to Friday eastern standard time.

The shot glasses were exactly what I ordered & shipped promptly . When I called checking on them the customer service was excellent

The color of print was 'spot-on' to the colors shown on line. Delivery was very quick and the items were packaged very well (no breakage)

They turned out great!! However the ink had run on some of them!.